Check if there are any new updates to get bug fixes for your problem.įrom the Fire TV menu, select Settings > Device > About. If your operating system or BBC iPlayer is outdated, it’s likely that the app will crash or stop functioning. Fix 2 – Update your operating system and app If the problem persists, move on to more methods below. After it’s fully started, launch the iPlayer app to see how it works. Simply power off your device for a few seconds and then turn it back on. This trick might bring your application back on track quickly. Just work your way down the list until you find the one that does the trick.īefore you attempt anything more complicated, try restarting your device, whether it’s a mobile, tablet or TV. If you’ve gained proper access to BBC iPlayer but the app still doesn’t work, here are 4 fixes to help you with the issue. You can now enjoy the monthly VPN subscription for 80% off! Try these fixes: In this case, try using a reliable VPN such as NordVPN or Surfshark to bypass the region restriction. And also, there are some situations that you are considered as overseas users (even if you’re not) and are prevented from watching the programs. That said, if you’re living outside of UK, the BBC iPlayer won’t work for you and the high-quality content it offers will not be accessible. Get it now > Why my BBC iPlayer isn’t working?īBC iPlayer is one of the largest video streaming services exclusively available to UK residents. Whilst we try to make subtitles available on as many browsers and operating systems as possible, there are times when this isn't possible, particularly on older devices.Get one StreamLocator Hub, and enjoy all streaming services without borders. We hope to roll out this functionality to the BBC iPlayer mobile/tablet app in the future. Subtitles are available on our live TV channel streams on the BBC iPlayer website and on our TV app. This is a trial which is available on all channels apart from BBC Parliament, BBC Alba and S4C. Yes - just download the programme you want to watch and follow the steps above depending on what device you're using.Īre subtitles available on live channels? You can switch subtitles off in the same way.Īre subtitles available on downloaded programmes? To switch on subtitles, tap the toggle and it will switch to pink. ![]() ![]() You'll see a few accessibility options: AD, SL and Subtitles. Tap on the speech bubble on the top right.Tap anywhere on the playback screen to display the playback options.You can change the size of subtitles at any time via the subtitle icon. You'll see a pink line under the subtitles icon when subtitles are switched on.Click on the subtitle (speech bubble) icon at the bottom right corner of the playback screen.Start playing a live or on-demand programme (you might see a trailer first).We’ll remember your subtitle preferences until you switch off the device, or turn off or change subtitles.īBC iPlayer website on a computer, mobile or tablet You can turn off subtitles in the same way. In the subtitle menu, you can switch subtitles on and off, and you can also adjust the size. Use the arrow/direction button then the enter/select button to select the speech bubble icon at the top left of the screen.Bring up the playback menu (you can use the enter/select, play/pause or arrow/direction buttons on your remote). ![]() ![]() Start playing an on-demand programme or live stream.We’re planning to bring this feature to the BBC iPlayer mobile/tablet apps in the future, but can’t confirm when that would be. On the website and TV app, you can choose the size of the subtitles to suit your needs. The icon to select subtitles is a speech bubble which you'll see on the playback screen. You can get subtitles on programmes you watch on the BBC iPlayer website and apps, including programmes you download.
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